June 2019
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The Business Voice - Supporting the Moose Jaw & District business community
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September 2019

Welcome to New Members:

CKE Restaurants - seeking MJ Franchisee - 416.818.1611

Coral Ethnic Market - 306.313.8727

Hillcrest Health - 306.690.8777

Moose Jaw & District Senior Association Inc. - 306.694.4223

Moose Jaw Truck Shop - 306.694.4644

 

Chamber Members and Future Members, 

With the fall season just around the corner, we hope you all had a great summer and now that September has arrived, we are starting off with our:

  • 31st annual golf tournament (Thurs. Sept 5th, Lynbrook Golf) “Sold Out”  Presented by Golden Opportunities Fund Inc.
  • Our President Event and AGM, (Thurs.  Sept 12th, 11:45am – 1:00pm Heritage Inn) for the induction of the new President, Jasmine Cameron and the new Board of Directors for the 2019-2020 fiscal year. 

The Chamber also offers your business many opportunities to meet with other Chamber members that you may want to do business with. Join us at one of our monthly networking functions and annual events. Your participation goes a long way in maximizing your Chamber investment and establishing your business as an active organization in Moose Jaw’s business community.

Also, as part of your membership, your business receives advertising in our website, members e-mail blast, and social media pages at no extra cost. So please, take advantage of these opportunities! Send us your advertisements, promotions and new happenings with your business and we will proudly promote it!

If you have not been in contact with us recently, I encourage you to stop by or give us a call and find out how we can help promote or grow your business. I can also stop by your place of business and bring the resources to you. If we have not had the opportunity to meet in person, let’s make that happen!

Please do not hesitate to contact the Chamber office at (306) 692-6414.  Thank you again, and we look forward to seeing you at one of our events in the very near future.

Rob Clark, CEO

Chamberplan.ca
Whatever Happened to Common Courtesy?

 

Whatever Happened to Common Courtesy?

Courtesy is something that appears to be doing a disappearing act in our culture. A few years ago, a survey was carried out which asked advertising and marketing executives whether they thought business professionals were less or more courteous than they were a decade ago. Around 40 percent felt they were less courteous and only 16 per cent felt they were more courteous. It is interesting to consider what the results would be if a new survey was conducted. Whether things have gotten worse or better, is almost irrelevant. Being courteous is always a good thing and makes you stand out from your competitors. Too many companies simply don't provide a totally well-mannered, considerate, friendly service. How many times has the company you are buying something from made you feel like they are doing you a favour?

Courtesy has been defined as "showing good manners, being polite." When was the last time, in a business setting, you experienced someone showing you good manners or being polite? The more rushed and harried we become, the less likely we are to provide a level of service that meets the criteria of being "courteous."

How courteous are you? How courteous is your staff? Are you known as the company that shows good manners and politeness at all times? Here's a checklist of sixteen ways to show above average courtesy. How many can you honestly check off?

  1. Do you always say please and thank you at restaurants, when you shop, when someone has helped you in some way?
  2. Do you notice when people are approaching a building at the same time as you and hold the door open for them?
  3. Are you generous with compliments when others have done a good job?
  4. Do you return phone calls and emails in a timely manner?
  5. Do you allow the person with one grocery item to go ahead of you at the check-out?
  6. Do you allow other vehicles to move into the lane in front of you without honking your horn?
  7. Do you regularly express gratitude to those around you, especially when someone has done something nice for you?
  8. Are you available to others without making them feel like they're imposing?
  9. Do you pay your bills on time, or let your creditors know if you cannot?
  10. Are you cautious about how you speak about others?
  11. Do you make sure never to put down your competitors or speak ill of them?
  12. Do your customers and suppliers know that you value them?
  13. Have you trained your staff to respond with courtesy and politeness in all situations?
  14. Do you regularly ask others for input, and genuinely consider what they have offered?
  15. Do you make sure never to keep people waiting for longer than a few minutes to meet with you?
  16. Do you make every effort to curb your tongue when you feel like flying off the handle?

You get the picture. These may seem like small things – but it's the small gestures that make a big impression. Do a courtesy check on yourself and your staff, and use polite, courteous, friendly, considerate service as a tool to impress your customers and prospects. After all, who wouldn't want to do business with a company as nice as yours?

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Whatever Happened to Common Courtesy?

 

Listen to Your Inner Voice

It's happened to all of us at one time or another—that nagging feeling inside that something is not quite right. Whether you stop to listen to that inner voice or not, may be the difference between finding the path you ought to be on, or straying onto the wrong one. Your inner compass can tell you when you need to pay attention to something of which you may not be consciously aware. Some people have learned how to "tune in" to this inner compass more effectively than others; however, it's a skill we would all do well to improve. If you learn to heed its prompting in your business, you may avoid unnecessary pain and move towards success more quickly.

Divine Discontent

That inner nagging has often been referred to as "divine discontent." You aren't happy, or comfortable with what's happening but you don't know why. What's more you don't know what to do about it. You feel more stress, you may find yourself daydreaming, or you may not be sleeping well. Little things irritate you, while at the same time you may be missing some of the bigger things of which you should be aware.

Master motivator, Brian Tracey, said "Unhappiness is to your life as pain is to your body. It is sent as a messenger to tell you that what you're doing is wrong for you." He goes on to say that divine discontent is actually a good thing, because it always precedes a positive life change. Satisfaction rarely leads to change, but discontent most often does. If you are feeling restless, discontent, or uneasy, don't ignore it. Ask yourself if there are areas in your life and your business that need to change. If you take the time to really reflect on what you're feeling, the answers will come to you, and you'll know what path you're being prodded to pursue.

Personal Purpose

Divine discontent often comes as a result of not being true to your personal purpose. If the road you're traveling with your business conflicts with your values, principles, or simply the goals and objectives you have set out for your life, you will feel discontent. The incongruence eventually turns into stress and affects you physically and emotionally. If you've never really determined your personal purpose, you may be feeling restless because of it. We all need to have a sense of purpose for the things we do in life so make a point of determining yours; it will help you realign your life and help your reach your goals.

Uncommon Commitment

Occasionally, discontent shows itself in a lack of commitment. It may be commitment to your customers, your staff, or your product or service. If you're experiencing a lackadaisical attitude towards your daily routine, ask yourself if you're committed to the right things. It's hard to be committed to something you don't really believe in, even if you once did! Commitment to what you're doing is a sure sign that you're on the right track. If your commitment is waning, it may be a warning sign.

Activating Action

If you think you've been experiencing some divine discontent, here are some steps you might take to help you determine the direction you should take:

  1. Set aside a specific time and place when you will think about these things. Find somewhere away from the office, your family, and your regular activities. Ideally, away from any other people. If you enjoy journalling, use that as a way to answer the questions. If not, simply jot down some of the areas where you feel discontent and ask yourself if there is a need for change in those areas.
  2. If you've never written a personal mission statement, take the time to do so. What is really important to you, what do you value, what do you want to accomplish in life—what do you hope others will say about you when you're gone? Now work backwards and come up with a series of goals and objectives that will help you move toward your personal vision.
  3. Look at your commitment. Are there things you're struggling to remain committed to? Ask yourself why. Are they no longer important to you? Are they not right for you at this moment in time? Are changes required in order for your commitment level to rise a few notches?

Your inner compass will rarely lead you astray. The question you must ask yourself is: are you willing to tune in to what it's saying and are you willing to make the changes it's suggesting? Ignoring its prompting will leave you frustrated, irritable, and discontent. Paying attention will ensure you remain on the right path for you, and your business.

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Whatever Happened to Common Courtesy?

 

Time to Reboot?

Do you sometimes find yourself feeling unproductive? Do you find yourself on autopilot and don't have the energy to take back control? In the ebbs and flows of life there are times when we feel like we're in a slump. Perhaps energy has been sapped by illness, or stressful situations, or overwork, or even a subconscious change to our routine. It's easy to get out of rhythm with ourselves. And when we do, we can lose some of the good habits that were part of our more productive and energetic periods.

If we can learn to recognize when we are at a point where both productivity and energy are low and this seems to have been dragging on for too long, then maybe we can effectively reboot ourselves. By definition, reboot simply means an act or instance of making a change in order to establish a new beginning.

Once you determine this is the case and you wish to reboot, it's helpful to consider the following questions. First, try to think of when you last felt most productive and energetic. What did that time look like? What were your routines or habits at that time? What were you doing that is different from today?

There are usually a variety of factors that contribute to those feelings. Maybe you were in a better space due to getting regular exercise, meditation, work-life balance, keeping up with friends and family, healthy eating, or just taking more breaks at work. What you need to do is determine what is missing now; the second part of the equation is to figure out how to get some or all of those good habits back into your life to help you recreate those positive feelings of productivity and energy.

What will your new routine look like? How will it fit into your schedule? When will you start? If the answer is, some point in the future then you may need to ask yourself the question, what is stopping you from starting now (or at least tomorrow)? It's about not procrastinating, or as Nike sums it up so succinctly – Just Do It. It's about building upon your past successes to create a better present and future.

Paul Abra, Certified Executive Coach, Motivated Coaching

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Moose Jaw & District Chamber of Commerce
88 Saskatchewan St. E, Moose Jaw, SK, S6H 0V4
T: 306.692.6414 F: 306.694.6463
chamber@mjchamber.com
www.mjchamber.com

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